Returns & Refunds

1. Return Window

We want you to love your ELA Garments piece. If you are not entirely satisfied, you can request a return within 7 days of the delivery date.

2. Eligibility for Returns

To be eligible for a return, the item must be:

• Unused, unwashed, and in its original condition.
• Returned with all original tags, labels, and packaging intact.
• Free from any stains, odors, or signs of wear.

3. Non-Returnable Items

For hygiene and exclusivity reasons, the following items cannot be returned or exchanged:

• Customized, altered, or made-to-measure pieces.
• Items purchased during a clearance or final sale event.

4. Damages and Issues

We rigorously inspect every piece before shipping. However, if you receive a defective or damaged item, please contact us immediately. We highly recommend recording an unboxing video to expedite claims for items damaged during transit.

5. How to Initiate a Return

Since we handle orders personally, please initiate your return by messaging us directly on WhatsApp with your Order Number and reason for return.

6. Refunds

Once your returned item is received and undergoes our quality check, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and credited back to your original payment method (e.g., UPI, Bank Transfer) within 5-7 business days.

7. Return Shipping

For defective or incorrect items, we will arrange and cover the cost of a reverse pickup. For returns due to sizing or subjective preference, the customer is responsible for the return shipping costs.